These terms govern the use of our services.
These General Terms and Conditions serve as the fundamental and overarching framework governing the contractual relationship between Gracious Prayers and any person or entity desiring to engage with or utilize the services offered on the website graciousprayers.com. By accessing the website, browsing through its contents, and using any of its services, whether actively or passively, whether for personal, commercial, or non-commercial purposes, you, the user, unequivocally, irrevocably, and unconditionally accept these Terms and Conditions in their entirety, including any future modifications, amendments, updates, or adaptations that may be applied at the sole discretion of Gracious Prayers, without any prior notice being necessary. It is incumbent upon the user to remain informed of any such modifications by regularly consulting this document. The purpose of these Terms and Conditions is to establish a clear, legally binding agreement between Gracious Prayers and its users, ensuring transparency, accountability, and an optimal service experience. These Terms define the rights and obligations of all involved parties, as well as the processes governing service provision, payment, and dispute resolution. Users who do not agree with any provision of these Terms and Conditions are advised to immediately cease their use of the website and its associated services. Continued usage implies full acceptance.
The term Customer shall refer to any natural person, legal entity, organization, or any form of institution that engages in or seeks to engage in a transaction, agreement, or usage of the services provided by Gracious Prayers, whether on a one-time basis, recurring basis, or through any subscription model that may exist now or in the future. Customers are responsible for ensuring that the details provided for their Orders are accurate and complete, and that their interactions with Gracious Prayers adhere to all applicable laws and ethical guidelines
The term Service shall encompass any and all offerings provided by Gracious Prayers, including but not limited to the transmission of prayers via email to designated dioceses, the facilitation of intercessory requests, the coordination of religious ceremonies on behalf of users, and the potential lighting of candles at religious sites in accordance with the capabilities, traditions, and customs of the specific diocese or holy location to which the prayer has been submitted. The exact nature of the Service provided is contingent on the options selected by the Customer at the time of their Order and may be subject to change based on religious site regulations.
The term Order shall signify any request formally placed by a Customer for a specific Service provided by Gracious Prayers. An Order shall be deemed to be valid only upon the completion of all requisite procedural steps as outlined within these Terms and Conditions, including but not limited to payment verification and confirmation of Service eligibility. Once confirmed, an Order enters into processing, and modifications or cancellations may only be requested within the stipulated timeframe. Customers acknowledge that all Orders are subject to the acceptance of Gracious Prayers and may be declined in cases of non-compliance.
Gracious Prayers provides an online-based spiritual facilitation service that allows Customers from all over the world to submit their prayers electronically for subsequent transmission to religious sites, holy locations, and dioceses. These prayers, once received, are then processed and transmitted via email or other electronic means to the relevant religious bodies responsible for the sacred locations. In cases where it is deemed possible, feasible, and appropriate, candle lighting may also be arranged, subject to the availability, willingness, and traditions of the respective diocese. It is explicitly stated that Gracious Prayers does not itself perform any religious rites or ceremonies, nor does it guarantee the completion of any specific religious actions beyond the transmission of submitted prayers. The actual execution of prayers at a religious site, the lighting of candles, and any associated rituals remain entirely at the discretion of the recipient diocese or religious authority. Customers must understand that while Gracious Prayers endeavors to deliver the highest level of service, spiritual outcomes cannot be guaranteed.
The Customer acknowledges and agrees that any prayer submitted must adhere to principles of respect, decency, and appropriateness. Submissions must be made in good faith, with genuine spiritual intent, and must not contain any material that could be deemed offensive, inappropriate, or in contradiction with the sanctity of religious observances. Prayers should reflect sincerity, humility, and an adherence to moral standards that align with the principles of the religious traditions they seek to engage with.
Gracious Prayers reserves the right to refuse any prayer that does not align with its core values and guiding principles. Any prayer containing language that promotes hatred, discrimination, or division will not be accepted, as Gracious Prayers is committed to fostering an environment of inclusivity and respect. Likewise, prayers that serve a commercial or advertising purpose, seeking to promote a product, service, or brand, will not be permitted. Additionally, any prayer that violates applicable laws—whether local, national, or international—will be systematically rejected. Finally, in the interest of upholding ethical standards and public morality, Gracious Prayers reserves the right to decline any prayer that is deemed inappropriate, offensive, or contrary to universally recognized principles of kindness, dignity, and respect.
Prayers are processed from Monday to Sunday.
Processing times may vary depending on several factors that influence the handling and fulfillment of each request. The type of service selected plays a crucial role, as different services may require varying levels of preparation, coordination, or approval. Additionally, the time zone of the designated diocese can impact response times, as requests may be processed according to local schedules and operational hours. Furthermore, religious holidays and special celebrations may lead to extended processing times, as they often require the full attention and involvement of clergy and religious communities. While every effort is made to ensure timely processing, these factors may naturally affect the speed at which requests are reviewed and fulfilled.
Processing times may vary due to several factors that influence the handling of each request. The nature of the selected service plays a significant role, as some services require more preparation, coordination, or approval than others. Additionally, the time zone of the chosen diocese can impact response times, as processing follows local schedules and operational hours. Religious holidays and special celebrations may also lead to extended processing times, as clergy and religious communities are often fully engaged in these events. Furthermore, during peak periods, a higher volume of requests may result in additional delays. While every effort is made to ensure timely processing, these circumstances may naturally affect the speed at which requests are reviewed and fulfilled.
Gracious Prayers is deeply committed to honoring the sacred traditions, customs, and religious practices upheld at each holy site. Recognizing the profound spiritual significance these places hold for worshippers, we ensure that all prayers and offerings are conducted with the utmost reverence and in strict accordance with the rituals and guidelines established by each religious community. Our approach is rooted in respect and sensitivity, ensuring that the sanctity of these sites is preserved while fostering an environment of inclusivity and devotion. By adhering to these principles, Gracious Prayers seeks to provide a meaningful and spiritually enriching experience that aligns with the values and heritage of each faith tradition.
The services provided by Gracious Prayers are designed to be flexible and adaptable, ensuring they align with the specific rules, customs, and traditions observed at each religious site. Every holy place has its own unique set of practices, rituals, and guidelines that govern the way prayers, offerings, and other spiritual acts are conducted. To uphold the sanctity of these spaces, our services are carefully adjusted to respect and follow these established norms. This may include modifications in the way prayers are delivered, the timing of rituals, or the form in which blessings are offered. By embracing this adaptive approach, Gracious Prayers ensures that every spiritual request is carried out with the highest level of reverence and authenticity, in harmony with the sacred customs of each location.
Customers have the opportunity to submit their prayers seamlessly through our website, ensuring a simple and meaningful experience. By selecting their preferred holy site from our carefully curated list of sacred locations, they can personalize their spiritual request according to their faith and intentions. The dedicated form allows them to provide details about their prayer, ensuring that it is conveyed with clarity and reverence. Our platform is designed to offer a smooth and respectful process, allowing each submission to be handled with the utmost care. Once completed, the prayer request is directed to the selected holy site, where it will be honored in accordance with the local religious traditions and practices.
Once a prayer request is submitted, the Customer will receive an email confirmation as an acknowledgment of their Order. This email serves as a summary of the request, detailing the specifics of the chosen service, the selected holy site, and any additional information provided. It ensures transparency in the process and allows the Customer to verify that their prayer has been correctly recorded. This confirmation also marks the beginning of the processing period, during which Gracious Prayers will ensure that the request is handled with the utmost care and reverence.
To provide flexibility and allow for any necessary adjustments, the Customer has a 24-hour window following the confirmation to modify or cancel their Order. During this period, they may reach out to customer service to request changes to their prayer details, select a different holy site, or cancel the request entirely. Once this timeframe has elapsed, the Order is considered final, and no further modifications will be possible. This policy ensures that each prayer request is processed efficiently while respecting the necessary logistical arrangements for its proper execution.
Gracious Prayers is committed to ensuring that all prayer requests are transmitted to the selected referring diocese within seven days of Order confirmation. This process includes liaising with religious representatives to ensure the prayer is received and honored according to the traditions and practices of the chosen holy site. If the service includes candle lighting, this will be carried out in accordance with the capabilities of the diocese. Upon successful transmission, the Customer will receive an email notification confirming that their prayer has been entrusted to the designated religious community, offering reassurance that their request has been fulfilled with devotion and care.
Gracious Prayers offers its services through different prayer packages designed to accommodate various levels of devotion. The Light Prayer is available for $24.99, the Devotion Prayer for $49.99, and the Grace Prayer for $99.99. Each package includes a different scope of service, allowing Customers to choose the level of spiritual support they wish to receive. Prices are displayed in US dollars (USD) and are inclusive of all applicable taxes, ensuring transparency and clarity in the payment process.
To facilitate a seamless transaction process, all payments for services are processed online using secure and trusted payment methods. Customers can complete their purchases through credit cards or other recognized digital payment platforms. By employing industry-leading security measures, Gracious Prayers ensures that transactions are handled safely, providing Customers with a convenient and protected payment experience.
Once an Order has been confirmed, an electronic invoice will be automatically generated and sent to the Customer. This invoice serves as a formal record of the transaction, outlining the details of the purchased service, the selected holy site, and the total amount paid. The digital format ensures that Customers can access and store their invoices easily for future reference.
Gracious Prayers places a strong emphasis on the security of all financial transactions. To safeguard sensitive payment information, all transactions are protected using advanced encryption protocols such as SSL/TLS. These industry-standard measures ensure that data transmitted during the payment process remains confidential and secure, preventing unauthorized access or fraudulent activities.
In adherence to strict privacy and security policies, Gracious Prayers does not store Customers’ credit card details. All payment transactions are processed through PCI-DSS certified payment providers, ensuring compliance with global security standards. By entrusting payment processing to accredited third-party providers, Gracious Prayers guarantees a high level of data protection and reduces the risk of financial data breaches.
To reward loyal Customers, Gracious Prayers may offer a loyalty program designed to provide additional benefits. This program allows frequent users to accumulate advantages that may enhance their experience when using the platform. Whether through discounts, exclusive offerings, or other incentives, the loyalty program is intended to show appreciation for returning Customers and provide them with added value for their continued support.
As part of the loyalty program, a point-based system may be implemented, allowing Customers to earn points based on their engagement with the services. However, these loyalty points are purely symbolic and have no direct monetary value. They cannot be exchanged for cash but may grant access to specific rewards or privileges determined by Gracious Prayers.
The terms and conditions of the loyalty program are subject to change at any time. Gracious Prayers reserves the right to modify the program’s structure, eligibility criteria, or benefits without prior notice. Additionally, the program may be discontinued at the company’s discretion. In such cases, all accumulated points or benefits will no longer be valid, and Customers will not be entitled to compensation for unused rewards.
To provide flexibility while ensuring a structured service process, the Customer is granted a 24-hour period from the moment of Order confirmation to modify or cancel their request. However, due to the nature of the service, the standard 14-day right of withdrawal does not apply, as the spiritual service is considered fully executed once the prayer has been transmitted to the designated holy site.
If the Customer decides to cancel their Order within the permitted timeframe, they must notify Gracious Prayers in writing via the contact form or email. Upon receipt of the withdrawal request, an acknowledgment will be sent promptly to confirm that the request has been registered. This process ensures clear communication and formal acknowledgment of the Customer’s decision.
In the event of a valid withdrawal within the allowed timeframe, the Customer will be eligible for a full refund of all payments made. The refund will be processed using the same payment method used for the initial transaction and will be completed within 14 days of the withdrawal notification. This guarantees fairness and consistency in the reimbursement process.
If a Customer wishes for their prayer request to be executed before the end of the 24-hour withdrawal period, they must explicitly request this at the time of placing the Order. In such cases, if the Customer decides to withdraw after execution has begun, they will be responsible for the proportional cost of the services already provided up until the moment of their withdrawal notification. This policy ensures a fair balance between service efficiency and Customer rights.
Gracious Prayers collects personal data from Customers during the order placement process and throughout their use of the services. This information is essential for ensuring the seamless execution of prayer requests and facilitating effective communication with Customers. The collected data may include contact details, payment information, and specific preferences related to the requested services. All data is handled with the highest level of confidentiality and used strictly for service-related purposes.
The personal data provided by Customers is utilized exclusively for processing orders, delivering requested services, and enhancing the overall user experience. This includes transmitting prayers to the designated holy sites, sending order confirmations and notifications, and improving the platform’s functionality to better meet Customers' spiritual needs. Gracious Prayers does not use Customer data for purposes unrelated to service fulfillment without obtaining explicit consent.
Gracious Prayers adheres to all applicable data protection regulations, including the Data Protection Act 2018 and the General Data Protection Regulation (GDPR). The company is committed to ensuring that all data processing activities are conducted lawfully, transparently, and securely, safeguarding the rights and privacy of Customers at every stage of their interaction with the platform.
Customers retain full control over their personal data and are entitled to exercise their rights under data protection laws. These rights include the ability to access, correct, delete, or transfer their data upon request. Additionally, Customers have the right to object to or limit the processing of their personal information. To initiate such requests, Customers may contact Gracious Prayers through the designated contact page. The company ensures prompt responses to all data-related inquiries in compliance with legal obligations.
By using Gracious Prayers’ services, Customers acknowledge and accept that the company may communicate with them through various digital channels, including email, SMS, and social networks. These communications may include order updates, service-related notifications, and information about offerings or events. Customers who prefer not to receive such communications have the option to unsubscribe at any time through the provided opt-out mechanisms.
Gracious Prayers is dedicated to making its website and services accessible to all individuals, including those with disabilities. The platform strives to comply with the Web Content Accessibility Guidelines (WCAG) 2.1, ensuring an inclusive digital experience for all users. Continuous improvements are made to enhance usability, providing an equal opportunity for everyone to engage with the services offered.
As part of its commitment to environmental responsibility, Gracious Prayers prioritizes sustainable practices in its operations. The company favors digital communications over printed materials, collaborates with dioceses that implement eco-friendly practices, and sources ecological candles whenever possible for prayer services. Additionally, efforts are made to offset the platform’s digital carbon footprint, contributing to a more sustainable future.
Gracious Prayers is committed to providing its services with diligence and care, ensuring that every prayer request is handled with the respect and devotion it deserves. The company upholds high standards of professionalism and adheres to the terms outlined in these General Terms and Conditions, reinforcing its dedication to maintaining a trusted and reliable spiritual service.
Gracious Prayers cannot be held responsible for damages resulting from the improper use of its services by the Customer or due to their own actions. Furthermore, the company is not liable for delays or the inability to fulfill prayer requests caused by external factors beyond its control, such as logistical constraints, unforeseen circumstances, or technical issues.
Given the deeply spiritual and subjective nature of the services offered, Gracious Prayers does not guarantee specific outcomes or tangible results from transmitted prayers. The effectiveness of prayer is a matter of faith, and the company serves solely as a facilitator for delivering prayers to the designated religious institutions. Customers should approach the service with an understanding that prayer is a personal and spiritual practice rather than a guaranteed solution to any situation.
Gracious Prayers shall not be held liable for failure to perform or delays in service execution resulting from events beyond its reasonable control. Such events may include, but are not limited to, natural disasters, acts of government, wars, fires, floods, epidemics, pandemics, civil unrest, or other unforeseen circumstances that disrupt normal operations. In such cases, Gracious Prayers will make every reasonable effort to resume services as soon as conditions permit.
All content available on graciousprayers.com, including text, images, logos, and graphics, is the exclusive property of Gracious Prayers or its partners and is protected under applicable intellectual property laws. Unauthorized reproduction, distribution, or use of this content is strictly prohibited and may result in legal action. Customers and visitors are required to respect copyright laws and refrain from any activities that infringe upon the intellectual property rights of the company.
Any information shared by Customers during the order process is treated with strict confidentiality. Gracious Prayers commits to not disclosing personal information to third parties, except when necessary for service execution or when required by law. The company takes appropriate measures to ensure that sensitive data remains protected and is not used for any unauthorized purposes.
To accommodate a diverse audience, these General Terms and Conditions are made available in multiple languages. This ensures that Customers can access and understand the terms governing the use of Gracious Prayers' services in their preferred language.
In the event of discrepancies or variations in translation, the English version of these Terms and Conditions shall prevail. This provision ensures consistency and clarity in contractual obligations, preventing misinterpretations arising from language differences.
These Terms and Conditions constitute the full and binding agreement between the Customer and Gracious Prayers concerning the use of the offered services. Any modifications, exceptions, or waivers will only be considered valid if documented in a written agreement signed by both parties. This clause guarantees that all engagements and expectations are clearly outlined within the framework of these terms.
If any provision of these Terms and Conditions is deemed invalid or unenforceable under applicable law, this shall not affect the validity or enforceability of the remaining provisions. The unaffected terms will continue to apply, ensuring the overall integrity of the agreement.
For any inquiries, concerns, or requests for additional information, Customers are encouraged to contact Gracious Prayers’ customer service. A dedicated support team is available via the contact page on graciousprayers.com to assist with any service-related questions or issues.
Customers have the freedom to discontinue their use of Gracious Prayers’ services at any time without needing to follow a formal termination process. They may simply cease placing orders if they no longer wish to use the platform.
Gracious Prayers reserves the right to suspend or terminate a Customer’s access to its services in cases where the Customer violates these Terms and Conditions or engages in behavior deemed harmful to the company or its partners. This measure ensures the protection of the platform’s integrity and the respectful use of its services.
Gracious Prayers may update or modify these Terms and Conditions at any time to reflect changes in service offerings, legal requirements, or operational needs. Any modifications will take effect upon their publication on the website. Customers are encouraged to review the Terms and Conditions periodically to stay informed of any updates.
These General Terms and Conditions are governed by and interpreted in accordance with English law. In the event of disputes regarding the interpretation or execution of these terms, both parties agree to seek an amicable resolution. If no mutual agreement is reached, the matter will be subject to the exclusive jurisdiction of the English courts.